Privacy Policy

Last updated: March 2026

HKD Elevators Pty Ltd (“we”, “our”, “us”) is committed to protecting the privacy of your personal information. This policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information: your name, email address, phone number, and postal address; details about your property such as address, floor plan dimensions, and building type; your role or occupation (e.g. homeowner, builder, architect, designer); records of communications between you and our team; details related to a quote, purchase, installation, or service request; and payment information processed through our secure third-party payment providers.

We may also collect non-personal information through our website, including browser type, IP address, pages visited, and referring URLs, using cookies and similar technologies.

2. How We Collect Information

We collect personal information directly from you when you submit an enquiry form on our website, contact us by phone, email, or in person at our showroom, request a quote or book a consultation, enter into a contract for the supply or installation of a home lift, or communicate with us regarding maintenance or warranty matters.

We may also collect information from third parties such as builders, architects, or designers acting on your behalf, but only where you have authorised them to share your details with us.

3. Why We Collect Information

We use your personal information to respond to your enquiries and provide quotes; design, manufacture, deliver, and install your home lift; coordinate with builders, architects, or other parties involved in your project; schedule and carry out maintenance, repairs, and warranty services; send you important updates about your installation or service appointments; improve our products, services, and website experience; and comply with our legal and regulatory obligations.

We will not use your personal information for direct marketing unless you have given us your consent. You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

4. How We Store and Protect Information

We store personal information in secure digital systems with access restricted to authorised personnel only. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include encrypted data transmission on our website (SSL/TLS), password-protected systems with role-based access controls, and secure physical storage for any paper-based records at our Clayton office.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

5. Disclosure of Information

We may share your personal information with our manufacturing partners (Songshang and XSL) solely for the purpose of fulfilling your custom lift order; our installation and maintenance subcontractors who are bound by confidentiality obligations; professional advisors including accountants and legal counsel; government or regulatory bodies where required by law; and third-party service providers who assist with our website hosting, email systems, or payment processing.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Some of our manufacturing partners are located in China. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it in accordance with the Australian Privacy Principles.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and usage patterns, and remember your preferences for future visits.

We use Google Analytics to collect anonymised data about how visitors interact with our website. This data helps us improve our content and user experience. You can manage cookie preferences through your browser settings or opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Your Rights

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you; request correction of any information that is inaccurate, incomplete, or out of date; request deletion of your personal information where it is no longer required; withdraw your consent to marketing communications at any time; and lodge a complaint if you believe your privacy has been breached.

We will respond to all access and correction requests within 30 days. There is no charge for making a request or for the correction of information. In some circumstances, we may charge a reasonable fee for providing access to information, in which case we will notify you in advance.

8. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website at hkdelevators.com.au/privacy-policy. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this privacy policy, wish to make an access or correction request, or would like to lodge a privacy complaint, please contact us:

HKD Elevators Pty Ltd
5/200 Wellington Rd, Clayton VIC 3168
Phone: 03-9590-6888
Email: [email protected]